1) What countries do you ship the purchases to?
Please see the Orders & Shipping tab.
2) What payment methods exist?
– Credit or debit card (Visa, Visa Electron, MasterCard)
– MULTIBANCO (for Portugal only)
– Bank transfer
3) How do I know the order is registered?
In addition to the message that appears on the page, when we confirm payment, we send a confirmation email and the data of your order.
4) How can I prove that I have made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact our customer service at firstname.lastname@example.org.
5) How do I know when I will receive my order?
The estimated delivery times are in the item Orders & Shipping
6) Can I delete an item from my order?
Yes. In your shopping cart, you can delete unwanted items before proceeding with your order.
7) Do the prices of the products already have shipping included?
No. When you select the item and advance in your purchase, the calculated value for the transport characteristics of your purchase appears.
8) Are the prices of the online store and SEGNamouche stores the same?
9) What should I do if I receive a defective item?
SEGNamouche only sells articles in perfect condition, so if, exceptionally, receive a defective item should contact our customer service by email email@example.com
10) What should I do if I receive an incorrect item?
If you mistakenly receive an item you did not order, please contact our customer service department at firstname.lastname@example.org
11) Where can I get my order?
You can receive your order at the address of your preference (home, work, holiday address, etc. – never in PO Box).
12) Is my registration data protected against fraud?
13) In how many languages is online navigation available?
The segnamouche.com navigation language is in Portuguese. Very soon we will have English. We are working to translate into more languages.
14) Are articles with the indication of being out of stock replaced?
If an article is exhausted, we will try to make it available again as soon as possible. In case you want a faster response, please contact us at email@example.com. If there is no available stock or we do not produce more, the article will be removed from the website.
15) Is it possible to receive periodic information in my e-mail with the latest news and offers from SEGNamouche ?
Yes. By registering in our Newsletter you will receive the periodic information we have prepared for you.
16) Can I cancel my subscription to the SEGNamouche Newsletter?
You can cancel the subscription in a simple way in the footer of the Newsletter.
17) How long will my order take?
Please see Orders & Shipping in the footer of the website.
18) How can I return / exchange an item?
Please see the Return Policy at the bottom of the site. SEGNamouche reserves the right to refuse unapproved, shipped or communicated returns after the deadline for return, or if the articles are not in the same condition as they were received. SEGNamouche is not responsible in case of loss of the article.
19) How will I receive the refund?
Once the return is approved, you will receive the refund by the same form of payment you used to make the purchase.